Frequently Asked Questions
Are your books new or secondhand?
All our books are quality pre-loved secondhand books. Each book is carefully assessed and honestly described with its condition rating.
How do you asses the condition of your secondhand books?
Every book at Curious Owl Books is hand-inspected. We use a clear grading system-ranging from 'Like New' to 'Acceptable'-ensuring that while a book has a previous history, it is clean, intact, and ready for your shelves. Visit our Book Condition Guide for detailed descriptions of each rating.
Do you sell ex-library books?
Occasionally, yes. Any ex-library books are clearly marked in the product description and may contain library stamps or labels.
Is buying secondhand books better for the environment? Absolutely. Choosing pre-loved books is a key part of the circular economy. By giving a 'Second Chapter' to a book, you are reducing landfill waste and the carbon footprint associated with new book production.
Can I find out-of-print or rare Australian titles at Curious Owl Books? Our Inventory is constantly changing. We specialize in a curated mix of popular fiction and hidden gems, including but not limited to out-of-print Australian history and vintage literature that you won't find in big-box retail stores.
What makes your handcrafted journals unique for writers, Artists and Creatives? Our journals are more than just stationary; they are handcrafted 'Infinite Canvases.' We use traditional bookbinding techniques and high quality paper that handles ink, charcoal, and light washes, making them perfect for art journaling, mind-mapping, or daily reflections.
Ordering & Payment
How do I place an order?
Simply browse our collections, add books to your cart, and proceed to checkout. We accept major credit cards and other secure payment methods.
Do I need to create an account?
You can checkout as a guest, but creating an account lets you track orders and save your details for faster future purchases.
Shipping & Delivery
Where do you ship?
We currently ship throughout Australia with fast, reliable delivery.
Do you offer flat-rate shipping across Australia?
Yes! We offer an $8 flat-rate tracked shipping for all orders within Australia. To make building your home library even easier, we provide free shipping on all orders over $50.
How long does delivery take?
Most orders arrive within 5-7 business days, depending on your location in Australia.
Can I track my order?
Yes! You'll receive tracking information via email once your order ships.
Returns & Refunds
What's your return policy?
If a book arrives damaged or significantly different from its description, please contact us within 7 days of delivery and we'll make it right.
Can I return a book if I change my mind?
Due to the nature of secondhand books, we generally don't accept returns for change of mind. Please review the condition description carefully before purchasing.
Other Questions
Do you buy or accept book donations?
Please contact us to discuss potential book acquisitions.
Can I request specific titles?
While we can't guarantee availability, feel free to contact us with requests and we'll do our best to source books for you.
Still have questions?
Contact us and we'll be happy to help!